Frequently Asked Questions

🔧 Product Information

What is included in the Alchemi grooming set?
Each Alchemi set includes two premium tools — one fingernail clipper and one toenail clipper — packaged in a sleek, solid white box that doubles as a presentation and storage case.

What materials are used in the Alchemi grooming tool?
Alchemi clippers are crafted from premium stainless steel with surgical-grade sharpness for long-lasting precision and durability.

Can the Alchemi clippers handle thick toenails?
Yes, the Alchemi toenail clipper is designed with strong leverage and ultra-sharp curved blades that easily cut through even thick or tough nails without splitting or discomfort.

📦 Shipping & Delivery

How long does delivery take?
Within the USA: 3–5 business days
International Orders: 7–15 business days  
*Please note: Buyers are responsible for any applicable VAT or taxes

How will my order be shipped?
USA Orders: Shipped via Amazon’s logistics network, selecting the most efficient carrier.
International Orders: Dispatched from our warehouse in China to ensure faster delivery.

Can I change the delivery address after placing an order?
Unfortunately, once an order is en route, we cannot modify the shipping address.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your Alchemi grooming tool, contact us within 30 days of purchase to initiate a return.

How do I return a product?
1. Email us at support@alchemiclippers.com to request a Return Authorization Code and the return address.
2. Ensure the product is in its original packaging with all accessories included.Ship the item back to us.
3. Please note that buyers are responsible for return shipping costs.

When will I receive my refund?
Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days.

🛡️ Warranty

Does the Alchemi grooming tool come with a warranty?
Yes, we offer a lifetime warranty covering manufacturing defects.

How do I claim the warranty?
If you encounter any issues, please contact us at support@alchemiclippers.com with your order details and a description of the problem.

💳 Payment & Security

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Is my payment information secure?
Absolutely. We use SSL encryption to ensure all transactions are secure and your personal information is protected.

🌍 International Orders

Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and costs may vary based on the destination.

Will I have to pay customs duties or taxes?
International customers are responsible for any customs duties or taxes imposed by their respective countries.